Overview
If you are staying with the Expat Life Lodge through our Expat Life Ghana Tours, please visit the travel, tour, and pickup service terms and conditions and liability waiver page.
Thank you for staying with us at The Lodge by Expat Life Ghana, operated by EXPAT LIFE GHANA LLC. Accommodation services are provided to you subject to these terms and conditions. These terms and conditions bind you, all members of your travel party, and all minor dependents in your legal care.
References in these terms and conditions at The Lodge by Expat Life Ghana includes parent company Expat Life Ghana LLC, and its employees, agents, contractors and suppliers and these terms and conditions apply to their benefit. Expat Life Ghana or The Lodge by Expat Life Ghana (“EXPAT LIFE LODGE” or “The Lodge”) is operated by Expat Life Ghana LLC. By booking or staying on our site, you (“you” or “Client”) agree to these terms and conditions (“Terms”). If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of other participants in your party.
Read carefully. This affects your legal rights. You (the party agreeing to these terms by reserving, purchasing, and/or participating in a stay) are aware that staying at The Lodge by Expat Life Ghana is done at your own risk and hereby waive any and all claims you may have now and in the future, and release from all liability and agree not to sue Expat Life Ghana LLC, its officers, agents, representatives, employees or tour guides for any personal injury, death, property damage, or loss sustained by you as a result of your participation in the travel, transportation and/or services provided.
Cancellation Policy
Your booking includes a $25.00 USD (twenty-five US dollar) non-refundable administrative fee.
LONG TERM STAYS (stays of seven (7) or more nights):
- Cancellation received within 48-hours of initial booking: Full Refund, less $25 fee (see above).
- Cancellation within 7-days of first night of stay: first 7 nights, 0% of booking refunded; remainder of stay, 50% refunded.
- Cancellation between 8-30 days of first night of stay: first 7 nights, 50% of booking refunded; remainder of stay, 75% refunded.
- Cancellation between 31-60 days of first night of stay: first 7 nights, 75% of booking refunded; remainder of stay, 100% refunded.
- Cancellation more than 61-days of first night of stay: 100% refunded, less $25 USD administrative fee.
SHORT TERM STAYS (stays of six (6) or fewer nights):
- Cancellation received within 48-hours of initial booking: Full Refund, less $25 fee (see above).
- Cancellation within 7-days of first night of stay: first 3 nights, 0% of booking refunded; remainder of stay, 50% refunded.
- Cancellation between 8-30 days of first night of stay: first 3 nights, 50% of booking refunded; remainder of stay, 75% refunded.
- Cancellation between 31-60 days of first night of stay: first 3 nights, 75% of booking refunded; remainder of stay, 100% refunded.
- Cancellation more than 61-days of first night of stay: 100% refunded, less $25 USD administrative fee.
TRAVEL DELAYS And RESERVATION CHANGES
We understand things happen when traveling internationally. Wherever possible, we are willing to move the dates of your stay to accommodate your travel needs, based on room availability. When the requested room is unavailable, the Guest may change rooms, which will be at the current published rates. Any additional payments/refunds should be made at check-in.
Where Guests require a check-in delay of more than 61 days, the reservation will be cancelled in compliance with the above listed cancellation policy and the Guest can make a new reservation.
Terms & Conditions
In order to ensure a pleasant stay for all current and future guests, stays at The Lodge fall under these terms and conditions:
Smoking Policy
For the comfort of others, we ask guests not to smoke inside the compound, which includes room’s patio areas, balconies, terraces and veranda. If a guest chooses to smoke within their room or anywhere throughout The Lodge, they will be charged for all cleaning bills, including dry-cleaning and shampooing. Please smoke outside the Lodge walls and properly dispose of any refuse.
Smoking is not permitted inside of any Expat Life Tour vehicles or subcontractor vehicles.
Tipping Policy
If guests would like to show their appreciation, they may do so by the contributing to a staff gratuity fund that is distributed every month to all members of the staff. If you’d like to charge that gratuity to a credit card, please let us know.
Special Food Requirements
The Lodge makes every effort to accommodate the needs of the guest. At the time of booking, please provide full details of any special food requirements that may require special attention. In situations where individuals have multiple or intensive food sensitivities, The Lodge retains the right to decline All-Inclusive services, specifically in situations where we do not feel we can adequately meet a guests dietary needs.
The Lodge can not be held responsible for any adverse food reactions if the guest fails to provide proper notice of those restrictions.
Medical Assistance
There is a local hospital situated less than 8 minutes from The Lodge for guests that need immediate medical care. In case of an emergency, we can transport you to that facility.
For those that require more intensive care or standard ‘American’ medical services, there is an Advanced Medical Center 35 minutes away that does take some US-based medical insurance. It maintains daytime hours and is not available for after-hours care.
There is a pharmacy within 5 minutes of The Lodge that can supply most over the counter ordinary medication. For more specific needs, there is a well stocked pharmacy 10 minutes away.
Damage to Property
The Lodge by Expat Life Ghana and/or it’s parent company (“we” or “The Lodge”) reserve the right to charge individual guests or lead guests (“you” or “the guest”) for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure.
If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
We reserve the right to take legal action for any damages that are malicious or reckless or amount to criminal damage. In that case, the guest would be responsible for all legal fees pursuant to that end.
Release From Liability
You hereby irrevocably & unconditionally release & hold harmless from liability The Lodge by Expat Life Ghana, the parent company, its owners, officers, agents, managing partners, contractors, employees, insurers, directors, and other guests (all groups hereinafter known as Releasees) from any & all liabilities, claims, actions, damages, costs, losses or expenses of any nature whatsoever whether in law or equity, known or unknown, occurring during, caused by, relating to, or arising in any way from your participation at The Lodge, including, without limitation, any and all claims, actions, and liabilities for death, injury, loss or property damage or other loss, accident, delay, inconvenience, or irregularity, which may be associated by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions of any employees or subcontractors, its supplies, or agents working with or on behalf of The Lodge; (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated, or otherwise used by The Lodge; or (3) any wrongful, willful or negligent act or omission on the part of any other party.
You understand that attending a facility in a foreign country may involve certain exposure to weather or wildlife and may subject you to local laws. With these, and all related activities, there is a certain element of risk. By booking your stay, you accept this waiver and hereby acknowledge that your participation is at your own risk, and that you assume all responsibilities for any and all aspects of participation by both yourself and any children who might accompany you. This waiver applies to any and all activities participated in at The Lodge.
You understand that this Release from Liability irrevocably & unconditionally releases and holds harmless all Releasees from any financial or other liability for any injury, bodily harm, sickness, illness, or loss of life that you as a Guest or your family member or friend may suffer, and from any economic harm or loss of property occurring during, caused by, relating to, or arising in any way out of staying at The Lodge. You further agree to defend and indemnify the Releasees, and to hold the Releasees harmless, from any and all liabilities, claims, actions, damages, expenses (including, without limitation, attorney’s fees) and losses of any kind of nature whatsoever in any way arising out of or resulting from staying at The Lodge.
You are responsible for reading this Release from Liability & understand all of the terms and conditions. By booking and staying at The Lodge, you have executed it voluntarily, with full knowledge of its significance, and intend to be legally bound by it.
Contact us at hello@expatlifeghana.com for questions related to refunds and returns.